WE SHIP WORLDWIDE AND ALL ORDERS ARE SHIPPED VIA TRACKABLE SERVICE.
£4.99 | UK standard (2-3 working days )
£7.65 | UK Next day (1 working days) order must be placed before 3pm Mon-Fri
£11.95 | EU (5-7 (working days)
£15.00 | International 7-10 working days)
NOT GOING TO BE AT HOME?
We highly recommend you use a delivery address where they will definitely be someone to sign the delivery. However, the usual process of a missed delivery is they would leave “Sorry we missed you or something for you “ card with this you can usually go to collect it or rearrange delivery for a day that suits you.
INCORRECT ADDRESS
We advice that you double check your address, and make sure that the address you’ve provided is correct. Any incorrect addresses will result in parcels being lost during transit.
HOW LONG DO I HAVE TO COLLECT MY MISSED DELIVERY?
Depending on the delivery company, your parcel will be held for a defined period of time for you to collect. If parcel still remains uncollected and exceed companies hold time your order will be returned back to us.We will automatically refund any item(s) returned back to us. Please note your refund will exclude your delivery fee this is initially due to us already making payment to ship your item(s) to you
WHERE CAN I TRACK AND FIND MY TRACKING NUMBER ?
You can track your delivery using our website or using the delivery company website.You should receive an automatic notification via email with your tracking number once your order has been shipped.
UNEXPECTED DELAYS
In some cases delivery can take longer then expected these issues are rather external such as strikes/ bank holidays/ and international customs process. Unfortunately we cannot control this. However, please do contact us if your parcel is taking longer than expected to arrive and we will look into this for you as well as work with you to resolve the situation
PLEASE NOTE:
Once goods reaches its country of destinations customs or import duties may apply. Unfortunately these charges must be paid by the receiver of the parcel. We have no control over these charges and cannot provide any advice about the possible charges.Should you need to contact us regarding your delivery or any issues relating to your delivery please email us : [email protected]